These patient rights, rules and regulations govern patient and Health Center
conduct and responsibilities.
All patients will be treated with consideration, respect and full recognition
of their dignity and individuality. Their need and desire for privacy in
treatment and in the care of their personal needs will be made a priority.
The needs and requests of patients within the framework of our mission's
policis, and the laws and regulations by which we are governed, remain
an overriding objective.
1. The ethical treatment of all patients is pledged by the Health Center .
2. The following services will be provided to our patients:
>Outpatient Primary Care
>Outreach
>Pregnancy Testing
>Flu Clinics
>Interpretation
>Transportation
>Access to Care After Hours
>Nutrition Counseling
>Reproductive Care
>Preventive Screening
3. Informed Consent will be secured from patients before any treatment
or procedure is initiated.
4. Patients will be encouraged to participate in their care to the extent
feasible and appropriate.
5. As appropriate, family members will be involved in helping the patient
to make care decisions when that patient is incompetent to do so on
his/her own, unless otherwise dictated by law. The Health Center will
make available to all patients the opportunity to develop Advanced
Directives so that their wishes can be made known.
6. The Health Center supports a patient's right to pain management and
will assess and regularly re-assess the issue of a patient's pain.
7. The Health Center is obligated to conduct operations in accordance
with HIPAA (Health Insurance Portability and Accountability Act) so
that confidentiality and the patient's privacy may be safeguarded.
8. The Health Center will provide a secure environment for all patients
and visitors.
9. The Health Center will communicate in a clear and understandable fashion,
and will take into consideration the patient's primary language, any physical
deficits the patient may have, and to the extent possible, the patient's level
of comprehension.
10. Comfortable and reasonable access to all patient areas will be assured.
11. Those patients who present concerns or grievances about their care
or treatment are entitled to an appropriate and timely response from the
Health Center Administration.
12. Patients will conduct themselves as outlined in the Health Center 's
policy on appropriate behavior. Similarly, the Patient Contract for Care
will bind the Health Center and the patient to specific sets of
responsibilities and obligations.
Should patients have questions, or need clarification about the
Patient Bill of Rights, they may contact any senior manager by calling the
President/CEO at 626-9500, extension 9518. Patients may also file
concerns in writing by contacting one of the following:
Persons under 60 years of age:
Licensure Coordinator
Department of Health & Human Services
6 Hazen Drive
Concord , NH 03301
1-800-852-9945, Ext. 4592
Persons 60 years and older:
Ombudsman
NH Div. of Elderly & Adult Services
6 Hazen Drive
Concord , NH 03301
1-800-852-9945, Ext. 4592